Customer service

Contact Lens Info

Our Customer Service Department has a first class sales team who are committed to ensuring that your order is always processed promptly and correctly.

You can reach us
Monday - Friday: 09:00-12:00 till 13:30-17:00

Customer Service:
Telefon: 0041 43 497 2223
from BT: 0808 2344624 (tollfree)
from Cable&Wireless: 0808 1011200 (tollfree)


It goes without saying that the security of your data is very important to us. We comply with the statutory provisions on data protection, in particular the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG).

We collate and use your personal data exclusively for orders and for their processing. The data is not forwarded to third parties.

We store the contract text and send you the order details and our General Conditions of Business by e-mail. You can view the General Conditions of Business at any time here. You can view your previous orders on the summary page of your client account.

We store personal settings. This ensures that your personal settings are displayed for you on each new visit (and in particular for each login). For this purpose, in addition to databases on the server side, we also use the standard "cookies." These cookies are small files which are permanently stored on the user's hard disk by the user's browser. The use of cookies is also a basic requirement to enable this website to be used without any problems.

You have the right at any time to withdraw your consent to the processing and use of your data in future in accordance with 13 TMG. To do this please send us a brief e-mail to, together with details of your postal and e-mail addresses. We will then immediately delete your data completely.

You can view and print out the provisions on data protection at any time by going to At your request we will be happy to mail or fax you these details. To do this please send us a brief e-mail to

Data Protection Officer

Our Data Protection Officer is Mr Steven Urbach. You can contact him for any questions relating to data protection at GmbH. To do this please send a letter to the address shown under Imprint and mark it "data protection" or send an e-mail to

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0808 2344624

+41 448231010
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